Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh-Reference-Cited by-同舟云学术

Assessing service quality of online bill payment system using extended SERVQUAL model (SERVQUAL-Butterfly model): A case study of Dhaka electric supply company limited (DESCO), Bangladesh

Published:2017-01-01 Issue:1 Volume:4 Page:1301195
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Rahman Mohammad Anisur¹²^ORCID,Qi Xu¹,Mohammad Saif Abu Naser²,Ibrahim Ismail Bin³,Sultana Rabeya²

Affiliation:

1. Department of Logistics Management and e-Commerce, Glorious Sun School of Business and Management, Donghua University, Shanghai, China

2. Faculty of Business Studies, Department of Management Information Systems, University of Dhaka, Dhaka, Bangladesh

3. Dhaka Electric Supply Company Limited (DESCO), Dhaka, Bangladesh

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.cogentoa.com/article/10.1080/23311975.2017.1301195.pdf

Reference61 articles.

1. Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh

2. Role Of Perceived Value, Customer Expectation, Corporate Image And Perceived Service Quality On The Customer Satisfaction

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