How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets-Reference-Cited by-同舟云学术

How service operations, perceived benefit, and psychological ownership enhance customer retention in retail - evidence in Vietnam supermarkets

Published:2023-04-12 Issue:2 Volume:10 Page:
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Nguyen Diep T.N.¹²^ORCID,Pham Minh²^ORCID,Chovancová Miloslava¹^ORCID,Duc hoang Sinh³^ORCID

Affiliation:

1. Faculty of Management and Economics, Tomas Bata University in Zlín, Vietnam, Czech Republic

2. Faculty of Business Administration, Ho Chi Minh City Open University, Vietnam

3. Ho Chi Minh City University of Foreign Languages and Information Technology, Vietnam

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2023.2200519

Reference131 articles.

1. Customer retention management: a reflection of theory and practice

2. Product Profiles: Modelling customer benefits as a foundation to bring inventions to innovations

3. Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context

4. Change in technology-enabled omnichannel customer experiences in-store

5. Moderation Effect of Perceived Benefits of Loyalty Programs on the Link between Store Attributes and Customer Loyalty

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