CEM: Increasing productivity through the management and monitoring of experiences provided to customers-Reference-Cited by-同舟云学术

CEM: Increasing productivity through the management and monitoring of experiences provided to customers

Published:2015-05-13 Issue:1 Volume:2 Page:1023015
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Arineli Adriana¹,Quintella Heitor Luiz Murat de Meirelles¹^ORCID

Affiliation:

1. Laboratório de Tecnologia, Gestão de Negócios e Meio Ambiente (LATEC), Universidade Federal Fluminense, R. Passo da Pátria156/329-A, Niterói-RJ 24001-970, Brazil

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2015.1023015

Reference20 articles.

1. Small details that make big differences

2. Measuring Service Quality: A Reexamination and Extension

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Design and Application of Experience Management Tools from the Perspective of Customer Perceived Value: A Study on the Electric Vehicle Market;World Electric Vehicle Journal;2024-08-20

2. IoT Data Analytics in Retail: Framework and Implementation;Proceedings of the International Conference on Innovative Intelligent Industrial Production and Logistics;2020

3. Reconceiving corporate social responsibility for business and educational outcomes;Cogent Business & Management;2016-02-03