Perceived service recovery justice and customer re-patronage intentions: Sequential mediation-Reference-Cited by-同舟云学术

Perceived service recovery justice and customer re-patronage intentions: Sequential mediation

Published:2021-01-01 Issue:1 Volume:8 Page:
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Asghar Ali Muhammad¹,Hooi Ting Ding¹,Ahmad-ur-Rehman Muhammad²,Zaib Abbasi Amir³,Hussain Zahid²

Affiliation:

1. Department of Management & Humanities, Universiti Teknologi PETRONAS, 32610, Seri Iskandar, Perak, Malaysia

2. Faculty of Management Sciences, National Textile University, Faisalabad, Pakistan

3. Faculty of Management Sciences, Shaheed Zulfikar Ali Bhutto Institute of Science and Technology, Islamabad, Pakistan

Funder

research

Publisher

Informa UK Limited

Subject

Marketing,Management Science and Operations Research,Organizational Behavior and Human Resource Management,Strategy and Management,Business, Management and Accounting (miscellaneous),Accounting,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2021.1938352

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3. Implications of Loyalty Program Membership and Service Experiences for Customer Retention and Value

4. The effect of service recovery on customer loyalty: the role of perceived food safety

5. Customers’ perceived justice, emotions, direct and indirect reactions to service recovery: Moderating effects of recovery efforts

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