Examining the mediating role of customer empowerment: the impact of chatbot usability on customer satisfaction in Jordanian commercial banks-Reference-Cited by-同舟云学术

登录注册会员服务联系我们

Examining the mediating role of customer empowerment: the impact of chatbot usability on customer satisfaction in Jordanian commercial banks

Published:2024-08-08 Issue:1 Volume:11 Page:
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Alshibly Haitham H.¹^ORCID,Alwreikat Asma²^ORCID,Morgos Rafaa³,Abuaddous Murad Yousef⁴

Affiliation:

1. Management Information Systems Department, Faculty of Business, Al-Balqa Applied University, As-Salt, Jordan

2. Library and Information Management Department, Al-Balqa Applied University, As-Salt, Jordan

3. National Center for Research, Ministry of Science and Technology, Khartoum, Sudan

4. Faculty of Business, Al-Balqa Applied University, As-Salt, Jordan

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2024.2387196

Reference114 articles.

1. Chatbots: History, technology, and applications

2. Generating and Analyzing Chatbot Responses using Natural Language Processing

3. A free simulation experiment to examine the effects of social commerce website quality and customer psychological empowerment on customers’ satisfaction;Alshibly H. H.;Journal of Business Studies Quarterly,,2014

4. Customer empowerment: Does it influence electronic government success? A citizen-centric perspective

5. Effect of empowerment on consumer satisfaction in an online brand community: Moderating role of responsiveness;Ameur H. B.;International Journal of Business and Psychology,,2021

同舟云学术

1.学者识别学者识别

2.学术分析学术分析

3.人才评估人才评估

"同舟云学术"是以全球学者为主线，采集、加工和组织学术论文而形成的新型学术文献查询和分析系统，可以对全球学者进行文献检索和人才价值评估。用户可以通过关注某些学科领域的顶尖人物而持续追踪该领域的学科进展和研究前沿。经过近期的数据扩容，当前同舟云学术共收录了国内外主流学术期刊6万余种，收集的期刊论文及会议论文总量共计约1.5亿篇，并以每天添加12000余篇中外论文的速度递增。我们也可以为用户提供个性化、定制化的学者数据。欢迎来电咨询！咨询电话：010-8811{复制后删除}0370

www.globalauthorid.com

TOP