The determinants of customer loyalty in the sharing economy: a study of the largest local food delivery apps in Indonesia-Reference-Cited by-同舟云学术

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The determinants of customer loyalty in the sharing economy: a study of the largest local food delivery apps in Indonesia

Published:2024-06-30 Issue:1 Volume:11 Page:
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Renaldi Antonius¹,Hati Sri Rahayu Hijrah¹^ORCID,Ghazali Ezlika²^ORCID,Sumarwan Ujang³^ORCID,Ramayah T.⁴^ORCID

Affiliation:

1. Management Department, Faculty of Economics and Business, University Indonesia, Depok City, Indonesia

2. Faculty of Business and Economics, University of Malaya, Kuala Lumpur, Malaysia

3. School of Business, IPB University, Bogor, Indonesia

4. School of Management, Universiti Sains Malaysia (USM), George Town, Malaysia

Funder

PUTI

Universitas Indonesia, Ministry of Education, Culture, Research and Technology

Kementerian Pendidikan, Kebudayaan, Riset dan Teknologi.

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2024.2364055

Reference83 articles.

1. Promises and paradoxes of the sharing economy: An organizing framework

2. Afifa L. (2022). GoTo named the top Southeast Asian company in fortune “change the world” list - [WWW document]. https://en.tempo.co/read/1645419/goto-named-the-top-southeast-asian-company-in-fortune-change-the-world-list (accessed 1.20.24).

3. Value-capture in digital servitization

4. Ahuja, K., Chandra, V., Lord, V., & Peens, C. (2021). Ordering in: The rapid evolution of food delivery. McKinsey & Company.

5. Effect of student perceived service quality on student satisfaction, loyalty and motivation in Indian universities

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