Service recovery system and service recovery in retail banks: a multilevel analysis-Reference-Cited by-同舟云学术

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Service recovery system and service recovery in retail banks: a multilevel analysis

Published:2024-06-03 Issue:1 Volume:11 Page:
ISSN:2331-1975
Container-title:Cogent Business & Management
language:en
Short-container-title:Cogent Business & Management

Author:

Rao Abhishek S.¹^ORCID,Pai P Yogesh²^ORCID,R Kamath Pallavi³,Sethumadhavan Lakshminarayanan¹^ORCID,Prabhu Nandan⁴^ORCID,Pai Rashmi Yogesh¹^ORCID

Affiliation:

1. Department of Commerce, Manipal Academy of Higher Education (MAHE), Manipal, India

2. Department of Humanities and Management, Manipal Institute of Technology (MIT), Manipal Academy of Higher Education (MAHE), Manipal, India

3. Manipal Institute of Management, Manipal Academy of Higher Education (MAHE), Manipal, India

4. T A Pai Management Institute (TAPMI), Manipal Academy of Higher Education (MAHE), Manipal, India

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/23311975.2024.2349260

Reference47 articles.

1. Frontline employees’ high performance work practices, trust in supervisor, job-embeddedness and turnover intentions in hospitality industry;Afsar B.;The Eletronic Library,,2018

2. The Effect of Compensation Size on Recovery Satisfaction After Group Service Failures: The Role of Group Versus Individual Service Recovery

3. Customer evaluations of service-oriented organizational citizenship behaviors: Agentic and communal differences

4. Recovsat

5. A re‐assessment and refinement of RECOVSAT

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