DERIVING TRUST-SUPPORTING DESIGN KNOWLEDGE FOR AI-BASED CHATBOTS IN CUSTOMER SERVICE: A USE CASE FROM THE AUTOMOTIVE INDUSTRY-Reference-Cited by-同舟云学术

DERIVING TRUST-SUPPORTING DESIGN KNOWLEDGE FOR AI-BASED CHATBOTS IN CUSTOMER SERVICE: A USE CASE FROM THE AUTOMOTIVE INDUSTRY

Published:2023-10-02 Issue:3-4 Volume:33 Page:178-210
ISSN:1091-9392
Container-title:Journal of Organizational Computing and Electronic Commerce
language:en
Short-container-title:Journal of Organizational Computing and Electronic Commerce

Author:

Sonntag Martin¹^ORCID,Mehmann Jens¹^ORCID,Teuteberg Frank²^ORCID

Affiliation:

1. Department of Maritime and Logistics, Jade University of Applied Sciences, Elsfleth, Germany

2. Department of Accounting and Information Systems, Osnabrück University, Elsfleth, Germany

Publisher

Informa UK Limited

Subject

Computational Theory and Mathematics,Computer Science Applications,Information Systems

Link

https://www.tandfonline.com/doi/pdf/10.1080/10919392.2023.2276631

Reference127 articles.

1. User Requirement Analysis in Data Warehouse Design: A Review

2. AI-based chatbots in customer service and their effects on user compliance

3. Adelmeyer, M., M. Walterbusch, P. Biermanski, and F. Teuteberg. 2018. Trust transitivity and trust propagation in cloud computing ecosystems. Paper presented at the Twenty-Sixth European Conference on Information Systems, Portsmouth, UK, November 1–17.

4. The Use of Vignettes in Survey Research

5. A Novel Framework for Arabic Dialect Chatbot Using Machine Learning

Cited by 1 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Customer Service Ethics in the Metaverse: A Value-Sensitive Design Science Approach;International Journal of Human–Computer Interaction;2023-12-27