Macroergonomics and Total Quality Management: How to Improve Quality of Working Life?

Author:

Carayon Pascale,Sainfort François,Smith Michael J.

Publisher

Informa UK Limited

Subject

Public Health, Environmental and Occupational Health,Safety Research,Safety, Risk, Reliability and Quality

Reference23 articles.

1. Box, G.E.P., Joiner, L.W., Rohan, S. & Sensenbrenner, F.J. (1989).Quality in the community: One city’s experience.Madison, WI: Center for Quality and Productivity Improvement of the University of Wisconsin-Madison.

2. Carayon, P., Coujard, J.L. & Sainfort, F. (1997). Implementation of a quality management program in the public sector. In P. Vink (Ed.),Human factors in organizational design and management—VI(pp. 147–152). Amsterdam: Elsevier Science.

3. Carayon, P. & Sainfort, F. (1997).Management Total de la Qualité dans le secteur public—L’expérience de la ville de Madison, capitale de l’Etat du Wisconsin aux Etats-Unis[Total Quality Management in the public sector—Experience of the city of Madison, capital of the state of Wisconsin in the US]. Nancy, France: Ecole des Mines de Nancy.

4. Carayon, P., Schmitz, W. & Newman, L. (1998). Evaluation of an assessment tool for measuring psychosocial work factors and health in office/computer work. In P. Vink (Ed.),Human factors in organizational design and management—VI(pp. 661–666). Amsterdam: Flsevier Science.

5. Dale, B.G. (1994, April-June). A framework for quality improvement in public sector organizations: A study in Hong Kong.Public Money & Management,31–36.

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