1. Anderson, N.H. Foundations of Information Integration Theory. New York: Academic, 1981.
2. Development of a Tool for Measuring and Analyzing Computer User Satisfaction
3. Blancero, D. “Non-union Grievance Systems: System Characteristics and Fairness Perceptions,” Academy of Management Journal, Special Volume: Issue Best Paper Proceedings, 1995, pp. 84–88.
4. The determinants of job seekers' reputation perceptions
5. “Empirical Determination of Shipper Requirements for Motor Carrier Services: SERVQUAL, Direct Questioning, and Policy Capturing Methods,”;Crosby L.;Journal of Business Logistics,1998