1. Technological Management Learning: The Adoption of Electronic Data Interchange by Retailers
2. “A Framework for Managing IT-Enabled Change,”;Benjamin R.I.;Sloan Management Review,1993
3. Cooke, J.A. “Beyond Quality,” Traffic Management, 1994, pp. 33–37.
4. “The Future Role of the Systems Analyst as a Change Agent,”;Fougere K.T.;Journal of Systems Management,1991
5. Helms, M.M. “Communication: The Key to JIT Success,” Production and Inventory Management Journal, Second Quarter, 1990, pp. 18–21.