The role of e-service quality and mediating effects of customer inspiration and satisfaction in building customer loyalty
Author:
Affiliation:
1. Department of Business Management, Tripura University (A Central University), Agartala, India
Publisher
Informa UK Limited
Subject
Marketing,Strategy and Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/0965254X.2022.2076722
Reference57 articles.
1. The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust
2. Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
3. Entrepreneurship Ecosystem in Arab World: the status quo, impediments and the ways forward
4. The Role of Innovation on Start-Up Failure vs. its Success
5. The Antecedents and Consequences of Customer Satisfaction for Firms
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