An Analysis of User Complaints on Chat Reference during the COVID-19 Pandemic: Insights into User Priorities
Author:
Affiliation:
1. UTSC Library, University of Toronto Scarborough, Scarborough, Canada
2. John P. Robarts Library, University of Toronto, Toronto, Canada
Publisher
Informa UK Limited
Link
https://www.tandfonline.com/doi/pdf/10.1080/10875301.2024.2379816
Reference34 articles.
1. Digging deeper into virtual reference transcripts
2. Chat Ref Analysis—Exploring and Analyzing Chat Reference Transcripts Specifically Relating to Acquisitions and Discovery
3. Seeking synchronicity: OCLC, Rutgers researchers explore virtual reference services by analyzing chat transcripts;Bolander R. C.;NextSpace,,2006
4. Our Year of Remote Reference: COVID19’s Impact on Reference Services and Librarians
5. Impact of COVID-19 on the use of the academic library
1.学者识别学者识别
2.学术分析学术分析
3.人才评估人才评估
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