Chat Reference Analysis to Determine Accuracy and Staffing Needs at One Academic Library
Author:
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
http://www.tandfonline.com/doi/pdf/10.1080/10875301.2015.1106999
Reference35 articles.
1. Whatever Happened to “Always Cite the Source?”
2. A Model of the Reference and Information Service Process
3. Evaluating the Quality of a Chat Service
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