What influences satisfaction and loyalty in public transport? A review of the literature
Author:
Affiliation:
1. McGill School of Urban Planning, Montréal, Canada
2. McGill School of Environment, Montréal, Canada
Funder
Social Sciences and Humanities Research Council of Canada
Natural Sciences and Engineering Research Council of Canada
Publisher
Informa UK Limited
Subject
Transportation
Link
https://www.tandfonline.com/doi/pdf/10.1080/01441647.2017.1298683
Reference51 articles.
1. Investigating drivers of bank loyalty: the complex relationship between image, service quality and satisfaction
2. Critical Measures of Transit Service Quality in the Eyes of Older Travelers
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4. Does service reliability determine transit patronage? Insights from the Los Angeles Metro bus system
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