Driving Hospitality Frontline Employees’ Boundary-spanning Behaviors: A Social Exchange and Role Theory Perspective
Author:
Affiliation:
1. Department of Marketing, School of Management, Tianjin Normal University, Tianjin, China
2. Rosen College of Hospitality Management, University of Central Florida, Orlando, FL, USA
Funder
National Natural Science Foundation of China
Publisher
Informa UK Limited
Subject
Tourism, Leisure and Hospitality Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2021.1871701
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