How the Service Quality of Regional Airport Affects Tourist Satisfaction with Airport Services and Their Intention to Revisit Secondary Cities: An Exploratory Study-Reference-Cited by-同舟云学术

How the Service Quality of Regional Airport Affects Tourist Satisfaction with Airport Services and Their Intention to Revisit Secondary Cities: An Exploratory Study

Published:2023-03-30 Issue:2 Volume:25 Page:371-396
ISSN:1528-008X
Container-title:Journal of Quality Assurance in Hospitality & Tourism
language:en
Short-container-title:Journal of Quality Assurance in Hospitality & Tourism

Author:

Suwannakul Ekkarat¹^ORCID,Khetjenkarn Siriporn²^ORCID,Wichaidit Supaporn¹^ORCID

Affiliation:

1. Innovation in Tourism and Hospitality Program, School of Liberal Arts, King Mongkut’s Institute of Technology Ladkrabang, Bangkok, Thailand

2. Tourism and Hotel Department, Faculty of Humanities and Social Sciences, Nakhon Pathom Rajabhat University, Nakhon Pathom, Thailand

Funder

School of Liberal Arts, King Mongkut’s Institute of Technology Ladkrabang

Publisher

Informa UK Limited

Subject

Tourism, Leisure and Hospitality Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/1528008X.2023.2194704

Reference82 articles.

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2. Airports Council International. (2016). Airport service quality - customer experience . Retrieved February 25 2021 from https://aci.aero/wp-content/uploads/2019/08/ACI_ASQ_Product_and_Services_Brochure.pdf

3. Flight availability and international tourism flows

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5. A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model