Examining the Effect of Anthropomorphic Design Cues on Healthcare Chatbots Acceptance and Organization-Public Relationships: Trust in a Warm Human Vs. a Competent Machine-Reference-Cited by-同舟云学术

Examining the Effect of Anthropomorphic Design Cues on Healthcare Chatbots Acceptance and Organization-Public Relationships: Trust in a Warm Human Vs. a Competent Machine

Published:2023-12-11 Issue: Volume: Page:1-13
ISSN:1044-7318
Container-title:International Journal of Human–Computer Interaction
language:en
Short-container-title:International Journal of Human–Computer Interaction

Author:

Huang Miaohong¹^ORCID,Ki Eyun-Jung¹

Affiliation:

1. Department of Advertising and Public Relations, The University of Alabama, Tuscaloosa, AL, USA

Publisher

Informa UK Limited

Subject

Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics

Link

https://www.tandfonline.com/doi/pdf/10.1080/10447318.2023.2290378

Reference72 articles.

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2. How to Optimise Interaction with Chatbots? Key Parameters Emerging from Actual Application

3. AI chatbots cannot replace human interactions in the pursuit of more inclusive mental healthcare

4. Heuristic versus systematic information processing and the use of source versus message cues in persuasion.

5. When Chatbots Meet Patients: One-Year Prospective Study of Conversations Between Patients With Breast Cancer and a Chatbot

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