Failing with Grace: Exploring the Role of Repair Costs in Conversational Breakdowns with in-Car Voice Assistants

Author:

Meck Anna-Maria12ORCID,Draxler Christoph1,Vogt Thurid2

Affiliation:

1. Institute of Phonetics and Speech Processing, Ludwig Maximilians University, Munich, Germany

2. BMW Group, Munich, Germany

Publisher

Informa UK Limited

Subject

Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics

Reference66 articles.

1. Aneja, D., McDuff, D., & Czerwinski, M. (2020). Conversational error analysis in human-agent interaction [Paper presentation]. IVA’20: Proceedings of the 20th ACM International Conference on Intelligent Virtual Agents (IVA’20) (p. 8). https://doi.org/10.1145/3383652.3423901

2. Ashktorab, Z., Jain, M., Liao, Q. V., & Weisz, J. D. (2019). Resilient Chatbots: Repair strategy preferences for conversational breakdowns [Paper presentation]. CHI Conference on Human Factors in Computing Systems Proceedings (CHI 2019) (p. 12). https://doi.org/10.1145/3290605.3300484

3. Barón, A., & Green, P. (2006). Safety and usability of speech interfaces for in-vehicle tasks while driving: A brief literature review. University of Michigan, Transportation Research Institute Ann Arbor.

4. Assessment of Driving Performance Using a Simulator Protocol: Validity and Reproducibility

5. Beneteau, E., Richards, O. K., Zhang, M., Kientz, J. A., Yip, J., & Hiniker, A. (2019). Communication breakdowns between families and alexa [Paper presentation]. Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems (pp. 1–13). https://doi.org/10.1145/3290605.3300473

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