Gender Bias in Virtual Doctor Interactions: Gender Matching Effects of Chatbots and Users on Communication Satisfactions and Future Intentions to Use the Chatbot-Reference-Cited by-同舟云学术

Gender Bias in Virtual Doctor Interactions: Gender Matching Effects of Chatbots and Users on Communication Satisfactions and Future Intentions to Use the Chatbot

Published:2023-11-12 Issue: Volume: Page:1-13
ISSN:1044-7318
Container-title:International Journal of Human–Computer Interaction
language:en
Short-container-title:International Journal of Human–Computer Interaction

Author:

Jin Eunjoo¹^ORCID,Eastin Matthew²

Affiliation:

1. Jack J. Valenti School of Communication, College of Liberal Arts and Social Sciences, University of Houston, Houston, TX, USA

2. Stan Richards School of Advertising & Public Relations, Moody College of Communication, The University of Texas at Austin, Austin, TX, USA

Publisher

Informa UK Limited

Subject

Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics

Link

https://www.tandfonline.com/doi/pdf/10.1080/10447318.2023.2279402

Reference66 articles.

1. Empathic conversational agents for real-time monitoring and co-facilitation of patient-centered healthcare

2. Living up to the chatbot hype: The influence of anthropomorphic design cues and communicative agency framing on conversational agent and company perceptions

3. Eye-Contact, Distance and Affiliation

4. I, Chatbot: Modeling the determinants of users’ satisfaction and continuance intention of AI-powered service agents

5. Stereotypes about surgeon warmth and competence: The role of surgeon gender

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