Chatbots or Humans? Effects of Agent Identity and Information Sensitivity on Users’ Privacy Management and Behavioral Intentions: A Comparative Experimental Study between China and the United States

Author:

Liu Yu-li1ORCID,Yan Wenjia2ORCID,Hu Bo2ORCID,Lin Zhi3ORCID,Song Yunya4ORCID

Affiliation:

1. School of Journalism and Communication, Shanghai University, Shanghai, China

2. Department of Media and Communication, City University of Hong Kong, Hong Kong, China

3. School of Journalism and Media, The University of Texas at Austin, Austin, TX, USA

4. Department of Journalism, Hong Kong Baptist University, Hong Kong, China

Publisher

Informa UK Limited

Subject

Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics

Reference88 articles.

1. Akshay, G. & Labdhi, J. (2023, June 7). Privacy concerns over AI-based chatbots. https://ciso.economictimes.indiatimes.com/news/privacy-concerns-over-ai-based-chatbots/97432534

2. Apoorva, K. (2021, February 19). China will become the AI superpower surpassing U.S. How long? https://www.analyticsinsight.net/china-will-become-the-ai-superpower-surpassing-u-s-how-long/,

3. Mobile application security: Role of perceived privacy as the predictor of security perceptions

4. The impact of personal dispositions on information sensitivity, privacy concern and trust in disclosing health information online

5. Exploring the role of personality, trust, and privacy in customer experience performance during voice shopping: Evidence from SEM and fuzzy set qualitative comparative analysis

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