Integrated Framework of Kansei Engineering and Kano Model Applied to Service Design
Author:
Affiliation:
1. Institute of Industrial Engineering and Management, Hangzhou Dianzi University, Hangzhou, China
Funder
National Natural Science Foundation of China
Publisher
Informa UK Limited
Subject
Computer Science Applications,Human-Computer Interaction,Human Factors and Ergonomics
Link
https://www.tandfonline.com/doi/pdf/10.1080/10447318.2022.2102301
Reference56 articles.
1. Partial least squares regression and projection on latent structure regression (PLS Regression)
2. On learning algorithm selection for classification
3. A cross cultural investigation of airlines service quality through integration of Servqual and the Kano model
4. Applying a Kansei engineering-based logistics service design approach to developing international express services
5. Applying Kansei engineering to design logistics services – A case of home delivery service
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