aiWOM: Artificial Intelligence Word-of-Mouth. Conceptualizing Consumer-to-AI Communication-Reference-Cited by-同舟云学术

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aiWOM: Artificial Intelligence Word-of-Mouth. Conceptualizing Consumer-to-AI Communication

Published:2024-05-13 Issue: Volume: Page:1-13
ISSN:1044-7318
Container-title:International Journal of Human–Computer Interaction
language:en
Short-container-title:International Journal of Human–Computer Interaction

Author:

Tassiello Vito¹^ORCID,Amatulli Cesare²^ORCID,Tillotson Jack S.³^ORCID,Laker Benjamin⁴^ORCID

Affiliation:

1. Liverpool Business School, Liverpool John Moores University, Liverpool, UK

2. University of Bari Aldo Moro, Bari, Italy

3. University of Vaasa, School of Marketing and Communication, Vassa, Finland

4. Henley Business School, University of Reading, Reading, UK

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/10447318.2024.2349362

Reference78 articles.

1. Customer Satisfaction and Word of Mouth

2. The Effect of Electronic Word of Mouth on Sales: A Meta-Analytic Review of Platform, Product, and Metric Factors

3. Gossip as Cultural Learning

4. Extended Self in a Digital World: Table 1.

5. Mitigating the intrusive effects of smart home assistants by using anthropomorphic design features: A multimethod investigation

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