Metaverse-retail service quality: A future framework for retail service quality in the 3D internet
Author:
Publisher
Informa UK Limited
Subject
Marketing,Strategy and Management
Link
http://www.tandfonline.com/doi/pdf/10.1080/0267257X.2013.835742
Reference59 articles.
1. Studies in the reliability and validity of the critical incident technique.
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3. Servicescapes: The Impact of Physical Surroundings on Customers and Employees
4. The Service Encounter: Diagnosing Favorable and Unfavorable Incidents
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