Critical factors for lean and innovation in services: from a systematic review to an empirical investigation
Author:
Affiliation:
1. Fluminense Federal University, Niterói, Brazil
2. Pontifical Catholic University of Rio de Janeiro, Rio de Janeiro, Brazil
3. Tecgraf Institute of Technical-Scientific Software Development, Rio de Janeiro, Brazil
Funder
Conselho Nacional de Desenvolvimento Científico e Tecnológico
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2019.1624518
Reference78 articles.
1. Using Lean management to leverage innovation in healthcare projects: case study of a public hospital in the UAE
2. Lean leadership attributes: a systematic review of the literature
3. The Role of Leadership in Implementing Lean Manufacturing
4. Shifting to lean service: Stealing a page from manufacturers' playbooks
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