Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector-Reference-Cited by-同舟云学术

Customer satisfaction and statistical techniques for the implementation of benchmarking in the public sector

Published:2013-06 Issue:5-6 Volume:24 Page:619-640
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Mugion Roberta Guglielmetti,Musella Flaminia

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

http://www.tandfonline.com/doi/pdf/10.1080/14783363.2012.733260

Reference47 articles.

1. Benchmarking – best practices: an integrated approach

2. Cacciola, S. & Marradi, A. (1988). Contributo al dibattito sulle scale Likert basato sull'analisi di interviste registrate. In A. Marradi (a cura di),Costruire il dato(pp. 63–102). Milano: Franco Angeli.

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