A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan-Reference-Cited by-同舟云学术

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A multidimensional QFD design for the service quality assessment of Kansai International Airport, Japan

Published:2016-04-26 Issue:1-2 Volume:29 Page:202-224
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Bulut Emrah¹,Duru Okan²^ORCID,Huang Sheng Teng³

Affiliation:

1. Department of Business Administration, Yildiz Technical University, Davutpaşa 34210, Istanbul, Turkey

2. Department of Maritime Administration, Texas A&M University at Galveston, 200 Seawolf Parkway, Galveston, TX 77554, USA

3. Department of Transportation Science, National Taiwan Ocean University, Keelung 20224, Taiwan, ROC

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1174058

Reference39 articles.

1. The geometric consistency index: Approximated thresholds

2. Multi-criteria decision analysis with fuzzy pairwise comparisons

3. Fuzzy hierarchical analysis

4. Use of consistency index, expert prioritization and direct numerical inputs for generic fuzzy-AHP modeling: A process model for shipping asset management

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