Classifying restaurant service quality attributes by using Kano model and IPA approach
Author:
Affiliation:
1. Department of Business Administration, National Changhua University of Education, Changhua, Taiwan
2. Department of Leisure and Recreation Management, Da-Yeh University, Taiwan
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1184082
Reference59 articles.
1. An empirical assessment of the SERVQUAL scale
2. Fuzzy Multiple Attribute Decision Making
3. Two-dimensional Quality Function Deployment: An Application for Deciding Quality Strategy Using Fuzzy Logic
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