The effects of the current economic situation on customer satisfaction and retail patronage behaviour
Author:
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
http://www.tandfonline.com/doi/pdf/10.1080/14783363.2012.661133
Reference45 articles.
1. The Financial Information Content of Perceived Quality
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4. The Antecedents and Consequences of Customer Satisfaction for Firms
5. Creating and consuming experiences in retail store environments: Comparing retailer and consumer perspectives
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