Assessing service quality in Ghana’s public hospitals: evidence from Greater Accra and Ashanti Regions
Author:
Affiliation:
1. Department of Marketing, Central University, Accra, Ghana
2. Madina Polyclinic-Kekele, Accra, Ghana
3. DAL Consultancy Limited, Accra, Ghana
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1459542
Reference62 articles.
1. Patients versus healthcare providers’ perceptions of quality of care
2. Service quality in healthcare institutions: establishing the gaps for policy action
3. Managing healthcare quality in Ghana: a necessity of patient satisfaction
4. The role of expectations in patients' hospital assessments
5. Comparative Performance of Private and Public Healthcare Systems in Low- and Middle-Income Countries: A Systematic Review
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