Service quality in a mobile-banking-applications context: do users’ age and gender matter?
Author:
Affiliation:
1. LARIME, ISCCB, Universty of Carthage, Bizerte, Tunisia
2. ARBRE, ISG, Tunis, Tunisia
3. LARIME, ESSEC, Tunis, Tunisia
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1492874
Reference144 articles.
1. The influence of electronic service quality on loyalty in postal services: the mediating role of satisfaction
2. The Impact of E-Service Quality and E-Loyalty on Online Shopping: Moderating Effect of E-Satisfaction and E-Trust
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4. Mobile banking service quality and customer relationships
5. The Effects of Security and Privacy Information on Trust & Trustworthiness and Loyalty in Online Marketing in Malaysia
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