Assessment of hospital service quality parameters from patient, doctor and employees’ perspectives-Reference-Cited by-同舟云学术

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Assessment of hospital service quality parameters from patient, doctor and employees’ perspectives

Published:2018-06-14 Issue:13-14 Volume:31 Page:1467-1486
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Singh Ajwinder¹^ORCID,Prasher Ajay²,Kaur Navdeep³

Affiliation:

1. Department of Management, IKG Punjab Technical University, Kapurthala, Punjab, India

2. School of Management, Bahra University, Wankaghat, Himachal Pradesh, India

3. Department of Business Administration, Guru Nanak Dev Engineering College, Ludhiana, Punjab, India

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1487283

Reference66 articles.

1. Key factors affecting the hospital performance: a qualitative study using fuzzy logic

2. Factors influencing patient satisfaction in primary healthcare clinics in Kuwait

3. Fuzzy SERVQUAL Analysis in Airline Services

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3. The assessment of quality of care in the Indian healthcare industry: the employees’ and patients’ perspectives;Benchmarking: An International Journal;2023-07-14

4. Providing a Framework for Evaluating the Quality of Health Care Services Using the HealthQual Model and Multi-Attribute Decision-Making Under Imperfect Knowledge of Data;Informatica;2023

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