Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts-Reference-Cited by-同舟云学术

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Monitoring patient dissatisfaction: a methodology based on SERVQUAL scale and statistical process control charts

Published:2018-04-04 Issue:9-10 Volume:31 Page:978-1008
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Altuntas Serkan¹,Dereli Turkay²³,Kaya İhsan¹^ORCID

Affiliation:

1. Department of Industrial Engineering, Yildiz Technical University, 34349, Istanbul, Turkey

2. Iskenderun Technical University, Office of the President, 31200 Iskenderun, Hatay, Turkey

3. Department of Industrial Engineering, Gaziantep University, 27310 Gaziantep, Turkey

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1457434

Reference75 articles.

1. Patients' satisfaction of service quality in Saudi hospitals: a SERVQUAL analysis

2. Risk-adjusted control charts for health care assessment

3. SERVQUAL revisited: a critical review of service quality

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