A psychometric data science approach to study latent variables: a case of class quality and student satisfaction

Author:

Pérez Rave Jorge Iván1ORCID,Jaramillo Álvarez Gloria Patricia2ORCID,González Echavarría Favián3ORCID

Affiliation:

1. IDINNOV Research Group, IDINNOV SAS, Medellin, Colombia

2. Departamento de Ciencias de la Computación y la Decisión, Facultad de Minas, Universidad Nacional de Colombia, Medellin, Colombia

3. Departamento de Ingeniería Industrial, Facultad de Ingeniería, Universidad de Antioquia, Medellín, Colombia

Funder

Departamento Administrativo de Ciencia, Tecnologia e Innovacion

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Reference57 articles.

1. Engineering Postgraduates Perceived Service Quality and Its Association With Satisfaction And Loyalty

2. Aldás, J. & Uriel, E. (2017). Análisis multivariante aplicado con R. Ediciones Paraninfo, SA.

3. Service quality perception and customer satisfaction in Islamic banks of Pakistan: the modified SERVQUAL model

4. Allaire, J., Xie, Y., McPherson, J., Luraschi, J., Ushey, K., Atkins, A., Wickham, H., Cheng, J. & Chang, W. (2018). rmarkdown: Dynamic Documents for R. R package version 1.10. https://CRAN.R-project.org/package=rmarkdown

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