How can a quantitative analysis of Kano’s model be improved further for better understanding of customer needs?
Author:
Affiliation:
1. School of Business, Pusan National University, Busan, South Korea
Funder
Basic Science Research
Program
National Research Foundation of Korea
Ministry of Education
a 2-Year Research
Pusan National University
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2021.1981760
Reference28 articles.
1. Geothermal Power Plant Maintenance: Evaluating Maintenance System Needs Using Quantitative Kano Analysis
2. A rapid Kano-based approach to identify optimal user segments
3. Towards the fine-tuning of a predictive Kano model for supporting product and service design
4. Integration of Kano’s Model into quality function deployment (QFD)
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