Regional bias when benchmarking services using customer satisfaction scores
Author:
Affiliation:
1. Sheffield University Management School, Sheffield, UK
2. School of Computing Mathematics and Digital Technology, Manchester Metropolitan University, Manchester, UK
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2019.1568867
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1. National differences in personality
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3. In search of patterns among travellers' hotel ratings in TripAdvisor
4. United Nations World Tourism Organization Study on Online Guest Reviews and Hotel Classification Systems: An Integrated Approach
5. Synthesizing the Effects of Service Quality, Value, and Customer Satisfaction on Behavioral Intentions in the Motel Industry
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