A model for evaluation of customer satisfaction with banking service quality in an uncertain environment-Reference-Cited by-同舟云学术

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A model for evaluation of customer satisfaction with banking service quality in an uncertain environment

Published:2016-11-21 Issue:11-12 Volume:29 Page:1342-1361
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Tadic Danijela¹^ORCID,Aleksic Aleksandar¹^ORCID,Mimovic Predrag²,Puskaric Hrvoje¹,Misita Mirjana³

Affiliation:

1. Department for production and industrial engineering, Faculty of Engineering,University of Kragujevac, Kragujevac, Serbia

2. Department of Management and Business Economics, Faculty of Economics, University of Kragujevac, Kragujevac, Serbia

3. Department of Industrial Engineering, Faculty of Mechanical Engineering, University of Belgrade, Belgrade, Serbia

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2016.1257905

Reference38 articles.

2. A reliable and valid measurement scale for the perceived service quality of banks

3. Rating and ranking of multiple-aspect alternatives using fuzzy sets

4. A model of customer loyalty in the retail banking market

5. The dynamics of satisfaction and loyalty after relational transgressions

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