An integrated methodology for evaluating patient service quality-Reference-Cited by-同舟云学术

An integrated methodology for evaluating patient service quality

Published:2018-08-05 Issue:15-16 Volume:31 Page:1738-1759
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Materla Tejaswi¹^ORCID,Cudney Elizabeth A.¹^ORCID

Affiliation:

1. Department of Engineering Management and Systems Engineering, Missouri University of Science and Technology, Rolla, MO, USA

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1505494

Reference52 articles.

1. Culture-Related Service Expectations

2. Bachrach, D., Frohlich, J., Garcimonde, A. & Nevitt, K. (2015). The value proposition of retail clinics (pp. 1–25). Princeton, NJ: Robert Wood Johnson Foundation. Retrieved from https://www.rwjf.org/en/library/research/2015/04/the-value-proposition-of-retail-clinics.html

3. Walk-in clinics at US retail outlets run into financial problems

4. An integrated method of Kano model and QFD for designing impressive qualities of healthcare service

Cited by 3 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. The application value of Kano Model in quality of healthcare: A scoping review;2024-03-30

2. Evaluating digital health attributes for users’ satisfaction: an application of the Kano model;The TQM Journal;2024-02-20

3. Using the voice of the student to identify perceptions of teaching effectiveness attributes: a pilot study;Quality Assurance in Education;2023-04-27