Linking customer satisfaction with financial performance: an empirical study of Scandinavian banks
Author:
Affiliation:
1. Stockholm School of Economics, Stockholm, Sweden
2. Faculty of Economics, Saint-Petersburg State University, St. Petersburg, Russia
3. Department of Economics, European University at St. Petersburg, St. Petersburg, Russia
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2018.1504621
Reference55 articles.
1. Adolphson, J., Eklof, J. & Parmler, J. (2012). Outside-in Inside-out: Explaining Financial Performance in the bank sector by (also) non-financial measures, SSE (Working paper in Economic Statistics).
2. Customer satisfaction and price tolerance
3. Customer Satisfaction and Word of Mouth
4. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
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