Absorptive capacity as enabler for service improvements − the role of customer satisfaction information usage
Author:
Affiliation:
1. Department of Technology Management and Economics, Chalmers University of Technology, Gothenburg, Sweden
Publisher
Informa UK Limited
Subject
General Business, Management and Accounting
Link
https://www.tandfonline.com/doi/pdf/10.1080/14783363.2020.1761786
Reference29 articles.
1. Use of customer satisfaction measurements to drive improvements
2. Performance Measurement: Challenges for Tomorrow*
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4. Understanding customer relationship management (CRM)
5. Absorptive Capacity: A New Perspective on Learning and Innovation
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