Exploring service quality model from the perspective of sensory perception-Reference-Cited by-同舟云学术

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Exploring service quality model from the perspective of sensory perception

Published:2020-04-05 Issue:13-14 Volume:32 Page:1548-1568
ISSN:1478-3363
Container-title:Total Quality Management & Business Excellence
language:en
Short-container-title:Total Quality Management & Business Excellence

Author:

Yang Jing¹,Jin Xiang²,Le Wei¹,Sheng Fei³

Affiliation:

1. College of Economics and Management, China Jiliang University, Hangzhou, People’s Republic of China

2. School of Slavonic and East European Studies, University College London (UCL), London, UK

3. China National Accreditation Service for Conformity Assessment, Beijing, People’s Republic of China

Funder

The National Natural Science Foundation of China

Publisher

Informa UK Limited

Subject

General Business, Management and Accounting

Link

https://www.tandfonline.com/doi/pdf/10.1080/14783363.2020.1747425

Reference53 articles.

1. Measuring service quality of conventional and Islamic banks: a comparative analysis

2. The Antecedents and Consequences of Customer Satisfaction for Firms

3. Measuring airport service quality: A multidimensional approach

4. Managing information systems for service quality: a study from the other side

Cited by 4 articles. 订阅此论文施引文献订阅此论文施引文献，注册后可以免费订阅5篇论文的施引文献，订阅后可以查看论文全部施引文献

1. Re-patronage on chain stores: mediating and moderating role of customer engagement and experiential value;Total Quality Management & Business Excellence;2024-05-22

2. A Comprehensive Framework of Information Technology Service Quality Assessment in a Manufacturing Company;2023-08-04

3. Exploring quick commerce service experience: a moderated mediated investigation using SEM and fsQCA;Total Quality Management & Business Excellence;2023-05-23

4. MECHANISM OF INNOVATION AND STANDARDIZATION DRIVING COMPANY COMPETITIVENESS IN THE DIGITAL ECONOMY;Journal of Business Economics and Management;2023-02-09

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