Drivers of customer behavioral intentions and the relationship with service quality in specific industry contexts
Author:
Affiliation:
1. ESTGA, University of Aveiro, Govcopp, Águeda, Portugal
2. Polytechnic Institute of Cávado and Ave (IPCA) and CiTUR, Portugal
Publisher
Informa UK Limited
Subject
Marketing,Economics and Econometrics,Business and International Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/09593969.2021.2007977
Reference68 articles.
1. Loyalty: A Strategic Commitment
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3. The customer satisfaction–loyalty relation in an interactive e-service setting: The mediators
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