Convergence of online flow and AI-enabled services: the impact on awe experience in e-tail customer journeys-Reference-Cited by-同舟云学术

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Convergence of online flow and AI-enabled services: the impact on awe experience in e-tail customer journeys

Published:2024-07-25 Issue: Volume: Page:1-28
ISSN:0959-3969
Container-title:The International Review of Retail, Distribution and Consumer Research
language:en
Short-container-title:The International Review of Retail, Distribution and Consumer Research

Author:

Pandey Praveen Kumar¹,Dhaliwal Amandeep²,Pandey Prashant Kumar³^ORCID

Affiliation:

1. School of Commerce and Management, Lingayas Vidyapeeth, Faridabad, India

2. SLM-PG, School of Leadership and Management Manav Rachna International Institute of Research and Studies, Faridabad, India

3. Department of Management, Fortune Institute of International Business, New Delhi, India

Publisher

Informa UK Limited

Link

https://www.tandfonline.com/doi/pdf/10.1080/09593969.2024.2374365

Reference145 articles.

1. Examining the antecedents and consequences of perceived shopping value through smart retail technology

2. Communicative and social consequences of interactions with voice assistants

3. Agrawal, A., J. S. Gans, and A. Goldfarb. 2018. Prediction Machines: The Simple Economics of Artificial Intelligence. Boston: Harvard Business School Press.

4. Customer experiences in the age of artificial intelligence

5. The importance of the assurance that “humans are still in the decision loop” for public trust in artificial intelligence: Evidence from an online experiment

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