User experience with conversational agent: a systematic review of assessment methods

Author:

Tubin Carla1,Mazuco Rodriguez João Pedro23,de Marchi Ana Carolina Bertoletti1234

Affiliation:

1. Graduate Program in Applied Computing, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil

2. Undergraduate Program in Computer Engineering, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil

3. Undergraduate Program in Computer Science, Institute of Exact Sciences and Geosciences, University of Passo Fundo (UPF), Passo Fundo, Brazil

4. Graduate Program in Human Aging, Faculty of Physical Education and Physiotherapy, University of Passo Fundo (UPF), Passo Fundo, Brazil

Funder

Brazilian National Council for Scientific and Technological Development

CNPq

Publisher

Informa UK Limited

Subject

Human-Computer Interaction,General Social Sciences,Arts and Humanities (miscellaneous),Developmental and Educational Psychology

Cited by 13 articles. 订阅此论文施引文献 订阅此论文施引文献,注册后可以免费订阅5篇论文的施引文献,订阅后可以查看论文全部施引文献

1. Conversational agents and momentary user experience: an assessment using an electroencephalography device;Universal Access in the Information Society;2024-08-19

2. A Systematic Mapping Study about Technologies for Hedonic Aspects Evaluation in Text-based Chatbots;Journal on Interactive Systems;2024-08-18

3. Generative AI: How Well Can it Understand Conversational UX?;2024 21st International Joint Conference on Computer Science and Software Engineering (JCSSE);2024-06-19

4. Determining the causes of user frustration in the case of conversational chatbots;Behaviour & Information Technology;2024-06-13

5. Introducing CASUX: A Standardized Scale for Measuring the User Experience of Artificial Intelligence Based Conversational Agents;International Journal of Human–Computer Interaction;2024-06-03

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