The double-edged sword effect of chatbot anthropomorphism on customer acceptance intention: the mediating roles of perceived competence and privacy concerns-Reference-Cited by-同舟云学术

The double-edged sword effect of chatbot anthropomorphism on customer acceptance intention: the mediating roles of perceived competence and privacy concerns

Published:2023-11-24 Issue: Volume: Page:1-23
ISSN:0144-929X
Container-title:Behaviour & Information Technology
language:en
Short-container-title:Behaviour & Information Technology

Author:

Song Mengmeng¹^ORCID,Zhu Yaxin¹,Xing Xinyu¹,Du Jingzhe²

Affiliation:

1. School of Tourism, Hainan University, Haikou, People’s Republic of China

2. School of Economics and Management, Beijing Jiaotong University, Beijing, People’s Republic of China

Funder

National Natural Science Foundation of China

Natural Science Foundation of Hainan Province

Publisher

Informa UK Limited

Subject

Human-Computer Interaction,General Social Sciences,Arts and Humanities (miscellaneous),Developmental and Educational Psychology

Link

https://www.tandfonline.com/doi/pdf/10.1080/0144929X.2023.2285943

Reference135 articles.

1. AI-based chatbots in customer service and their effects on user compliance

2. The Impact of Anthropomorphized Chatbot on Privacy Concern, Attitude Toward Advertisement, and Intention to Give Personal Information

3. Cultural Factors That Impact Brand Personification Strategy Effectiveness

4. The theory of planned behavior

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