Does Citizens’ 311 System Use Improve Satisfaction with Public Service Encounters?—Lessons for Citizen Relationship Management
Author:
Affiliation:
1. Institute of Public Affairs Management, National Sun Yat-sen University, Kaohsiung, Taiwan
Publisher
Informa UK Limited
Subject
Public Administration,Business and International Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/01900692.2020.1744644
Reference49 articles.
1. PUBLIC ENCOUNTERS: THE HISTORY AND FUTURE OF FACE-TO-FACE CONTACT BETWEEN PUBLIC PROFESSIONALS AND CITIZENS
2. Service encounter problems: which service providers are more likely to be blamed?
3. Dealing with Cynical Citizens
4. Evaluating Service Encounters: The Effects of Physical Surroundings and Employee Responses
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