The Influence of Emotional Labor and Emotional Intelligence on Job Performance: Does Ownership Type Matter? A Comparison of Public and Private Organizations in China-Reference-Cited by-同舟云学术

The Influence of Emotional Labor and Emotional Intelligence on Job Performance: Does Ownership Type Matter? A Comparison of Public and Private Organizations in China

Published:2019-07-26 Issue:9 Volume:43 Page:745-756
ISSN:0190-0692
Container-title:International Journal of Public Administration
language:en
Short-container-title:International Journal of Public Administration

Author:

Ma Shaozhuang¹^ORCID,Silva Maria Gabriela¹,Trigo Virginia¹,Callan Victor J.²

Affiliation:

1. ISCTE Instituto Universitário de Lisboa, Business Research Unit (UNIDE-IUL), Lisbon, Portugal

2. School of Business, University of Queensland, Brisbane, Australia

Publisher

Informa UK Limited

Subject

Public Administration,Business and International Management

Link

https://www.tandfonline.com/doi/pdf/10.1080/01900692.2019.1646276

Reference73 articles.

1. The moderator–mediator variable distinction in social psychological research: Conceptual, strategic, and statistical considerations.

2. Differences in Emotional Labor Across Cultures: A Comparison of Chinese and U.S. Service Workers

3. Does Ownership Matter for Employee Motivation When Occupation Is Controlled for?

4. Emotional Labor in Service Roles: The Influence of Identity

5. Consumer as king in the NHS

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