Can an E-Government System Ensure Citizens’ Satisfaction without Service Delivery?
Author:
Affiliation:
1. Institute of Leadership and Good Governance, Ethiopian Civil Service University (ECSU), Addis Ababa, Ethiopia
Publisher
Informa UK Limited
Subject
Public Administration,Business and International Management
Link
https://www.tandfonline.com/doi/pdf/10.1080/01900692.2019.1628053
Reference68 articles.
1. E-government services evaluation from citizen satisfaction perspective
2. Some New Thoughts on Conceptualizing Perceived Service Quality: A Hierarchical Approach
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