Cultural Sensitivity to Satisfaction and Service Quality Measures
Author:
Affiliation:
1. Bowling Green State University
2. Kent State University
Publisher
Informa UK Limited
Subject
Marketing
Link
https://www.tandfonline.com/doi/pdf/10.1080/10696679.2001.11501894
Reference92 articles.
1. Customer Satisfaction, Market Share, and Profitability: Findings from Sweden
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3. Brand Loyalty and Marketing Strategy: An Application to Home Appliances
4. Selected Determinants of Consumer Satisfaction and Complaint Reports
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