Creating a contactless pickup service at the University of Michigan library: Iterative service design and interaction safety during the pandemic
Author:
Affiliation:
1. University of Michigan, Ann Arbor, MI
Publisher
Informa UK Limited
Subject
Library and Information Sciences
Link
https://www.tandfonline.com/doi/pdf/10.1080/15367967.2021.1967162
Reference13 articles.
1. Ann Arbor District Library. What is contactless lobby pickup? Retrieved from https://aadl.org/contactlesslobbypickup
2. Delivery Time of Materials and Patron Satisfaction with Patron-Initiated Borrowing in a Library Consortium
3. Dam, R. F. (2020). 5 stages in the design thinking process. Retrieved from https://rikke-friis-dam.medium.com/5-stages-in-the-design-thinking-process-5420e4c43540
4. Moving a large collection quickly: A study in chaos
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